Once again, a thank you for all who attended and interacted with us at Conversations.  The event wouldn't have been the same without your participation.  And what participation it was!  ''Traditionally'' there has been some attrition in attendance on that Wednesday morning of the event, but this year all the Wednesday sessions ...

Well!  Right now I can barely touch my hands together because my pecs hurt so much from the 5-person 120-lap marathon at Xtreme Indoor Karting. I had the fastest lap time on my team!  (I also wiped out twice and pretty much doomed us to last place within the first few laps.)  I heard rave reviews from several of the other Tuesday ...

We're off and running with a great conference.  To steal from TV Guide, here's a quick list of Cheers and Jeers:   Cheers for the industry forums -- all reports are that everyone who went really found these valuable.  These sessions had very specific topics covered that were uniquely relevant to their industry.  I ran the ...

Yup, here it is.  Several months of planning come to a head starting this afternoon, as Conversations 2007 officially gets underway.  If you're in the customer care or mobile industry and you're not attending, then you don't know what you're missing!   But to possibly help you out, I will be here writing bits and pieces about the ...

Much has been made about the emergence of social technologies, it's easy to shrug it off and say yeah, yeah, sure, and I bet North Korea will actually disable its nuclear facilities.  And yet, I think we're all waking up to the power of these social networks and shared soapboxes.  It's amazing how the Web is becoming a cross between a ...

I just finished editing all of the Care abstracts going into this year's Conversations program.  I'm quite pleased with the lineup that we've scheduled -- everything from in-depth technical sessions on robust parsing and SpeakFreely deployments to higher level discussions of how to develop a speech strategy.  I only wish I could be in ...

A few years ago, Nuance (then ScanSoft) was very clearly a technology-focused company.  Mind you, that's a very loaded statement that comes with some implicit baggage.  What sort of judgment does one make when reading that?  Let me put it in this perspective -- the way we approached customers in the sales cycle was very clearly ...

Oh, that Niels Bohr.  What a kidder.  Who knew that a Danish quantum physicist could be so funny.  He's the source of today's title, which serves as a great introduction for our announcement of this year's keynote speaker.   When we began our keynote speaker search, we considered everything from notorious celebrities (''Hey, ...

When we were kicking around ideas for this year's theme, the concept of ''Satisfaction'' came up time and time again.  Customer Satisfaction, a.k.a. CSAT, is certainly more than a buzzword.  Most contact centers pay at least lip service to CSAT.  Many others actively track it with customer surveys and use it to judge the ...

When we first started coming up with ideas for session topics for this year's Conversations, an interesting possibility began to emerge.  You see, in past Conversations, we've tended to have two technical tracks and two business tracks -- we even went so far as to come up with original, inventive names such as ''Technical Track 1'' and ...