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Once again, a thank you for all who attended and interacted with us at Conversations. The event wouldn't have been the same without your participation. And what participation it was! "Traditionally" there has been some attrition in attendance on that
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Well! Right now I can barely touch my hands together because my pecs hurt so much from the 5-person 120-lap marathon at Xtreme Indoor Karting . I had the fastest lap time on my team! (I also wiped out twice and pretty much doomed us to last place within
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We're off and running with a great conference. To steal from TV Guide, here's a quick list of Cheers and Jeers: Cheers for the industry forums -- all reports are that everyone who went really found these valuable. These sessions had very specific topics
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Yup, here it is. Several months of planning come to a head starting this afternoon, as Conversations 2007 officially gets underway. If you're in the customer care or mobile industry and you're not attending, then you don't know what you're missing! But
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Much has been made about the emergence of social technologies, it's easy to shrug it off and say yeah, yeah, sure, and I bet North Korea will actually disable its nuclear facilities. And yet, I think we're all waking up to the power of these social networks and shared soapboxes. It's amazing how the Web is becoming a cross between a democracy and a meritocracy. If you make positive contributions, you will be recognized for it -- from Amazon to eBay, whether it be karma points, 4 out of 5 stars, or any point-based moderation system.
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I just finished editing all of the Care abstracts going into this year's Conversations program. I'm quite pleased with the lineup that we've scheduled -- everything from in-depth technical sessions on robust parsing and SpeakFreely deployments to higher
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A few years ago, Nuance (then ScanSoft) was very clearly a technology-focused company. Mind you, that's a very loaded statement that comes with some implicit baggage. What sort of judgment does one make when reading that? Let me put it in this perspective
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Oh, that Niels Bohr. What a kidder. Who knew that a Danish quantum physicist could be so funny. He's the source of today's title, which serves as a great introduction for our announcement of this year's keynote speaker.
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When we were kicking around ideas for this year's theme, the concept of "Satisfaction" came up time and time again. Customer Satisfaction, a.k.a. CSAT, is certainly more than a buzzword. Most contact centers pay at least lip service to CSAT. Many others actively track it with customer surveys and use it to judge the effectiveness of their service. Many self-service replacements or upgrades these days are not motivated by a desire to increase automation rates (or "containment" or "deflection"... you know, how can we stop the customer from talking to us?). Rather, they are motivated by a reprioritized emphasis on customer satisfaction (or "first call resolution"... you know, did we actually help people?)
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When we first started coming up with ideas for session topics for this year's Conversations, an interesting possibility began to emerge. The possibility of an executive track at Conversations. So, would an executive track be well attended? Would enough attendees, in fact, be too executive for their shirts? So executive it hurts?
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It's always nice to receive validation that you're not just blowing smoke up people's... ahem, noses... A recent poll showed that there's some truth to my previous blog post about the iPhone lacking speech recognition.
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Those of you outside of American politics in the 90's may not recognize the idiom from this blog's title, but sometimes I think it holds true for this year's Conversations conference. So I'm here to say that we haven't forgotten that "It's the Technology, Stupid"... that some people do care about Nuance's speech technology as much as Nuance's solutions.
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Okay, okay, let's tackle this one. You're telling your boss that you'd like to attend Conversations... and your boss takes one look at the site and says, wait, you're going away for three days to spend time at a resort in Florida? Tell your boss: damn straight!
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Did you catch the double entendre in the subject? To tell you what's next for our Conversations planning, I must tell you that "What's Next" is the end result of our planning committee's work on choosing a theme for the event.
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Just this week we made some changes to the site's front page to help distinguish between Conversations and Conversations Mobile. This is always an interesting internal debate here -- do you separate these events or present them as a unified conference? Because the true answer is in between.
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