Day 3 and wrap-up notes
Once again, a thank you for all who attended and interacted with us at Conversations. The event wouldn't have been the same without your participation. And what participation it was! "Traditionally" there has been some attrition in attendance on that Wednesday morning of the event, but this year all the Wednesday sessions appeared to be well attended. Thank you for everyone who stumbled out of bed to hear me talk about Automated Tech Support solutions at 8:30 in the morning!
The format of the final session with Wes and Steve was still being bandied about a few days beforehand, but I think the conversational "talk show" approach worked quite well. By late Wednesday morning everyone's had enough of talking-at-you presentations, and this allowed them to still get some points across about the business while inviting us into the discussion rather than becoming passive listeners. And once again I think the Amazing Race demonstration delivered.
A very common question asked by many has been, when and where can I get copies of the presentations? Those should be up on the main site within a few days, with a password required for download. That password will be sent out to all attendees. We also plan on repeating many of the Nuance sessions as webinars and local seminars over the next several months. "If you called in the middle, please stay on the line, these presentations will repeat." Hey -- don't wanna waste good content, now, do we? Side note -- the presentations will be PDF files with no sound or video clips. That cuts down on their size, makes them viewable regardless of what version of PPT you have, and avoids all the problems with embedded Powerpoint multimedia wackiness (which many presenters became all too familiar with when setting up their presentations on the room laptops.)
So... What's Next for Conversations? I can't answer that yet. Nuance is an ever-growing company. Will Conversations Mobile become its own destination event? Will we grow the event to an all-Nuance circus and combine it with other user conferences within the company? Will it remain in October or will we shift it to the springtime? I've heard each of these questions asked at least once by others within the company. If it were up to me, we'd keep it roughly the same size (about 800 people), keep it focused entirely on Care and customer interactions and contact centers, and move it to the mid-April timeframe where it doesn't get so close to holidays and fiscal years. (In case you're wondering, it's not up to me. And I certainly didn't ask our futurist for any predictions.)
This blog will certainly continue. I will be highlighting specific sessions and content that many found interesting, and I hope you will all get a chance to comment on them if you attended. This blog may merge into a larger blog family that we've recently established about The Entitled Consumer. So look forward to more here!
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