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• Are they talking about you? The Consumerist

  POST BY: JuliaO | 1 Comments
  In preparation for the Nuance customer event Conversations '08 https://www.conversations2008.com/controller.php?action=Default_Display - I've been talking to a lot of people interested in the impact of social media on brand and business. Ben Popken, editor Read More...

• Call Center Prank Calls - New Form of Entertainment?

  POST BY: JuliaO | 1 Comments
  As I continue to explore the impact of social media on care – and the inverse of that – care on social media - I’ve been spending some time on www.YouTube.com . I pop in now and then to investigate what is happening and to see who is in the cross hairs Read More...